jaya99 Privacy Policy

1 Who We Are

jaya99 is an online casino and sports betting platform operating under the domain jaya99.bio. References to "jaya99", "we", "us", or "our" in this Privacy Policy refer to the operator of the jaya99 platform and all services made available through it.

jaya99 is the data controller in respect of personal data collected from players who register accounts, place bets, make deposits, or otherwise interact with the Platform. As data controller, jaya99 is responsible for determining the purposes and means by which personal data is collected and processed.

For any privacy-related questions or requests, you may contact the jaya99 data protection team at: [email protected]. Please include "Privacy Request" in the subject line of your message so it can be directed to the appropriate team promptly.

2 Data We Collect

jaya99 collects the following categories of personal data from players. We collect only the data that is necessary to provide our services, comply with our legal obligations, and maintain the security and integrity of the Platform.

jaya99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond responsible gaming self-assessments voluntarily submitted by the player), or biometric data.

3 How We Collect Your Data

jaya99 collects personal data through the following channels:

• Direct Registration: When you create a jaya99 account, you provide identity and contact data directly through the registration form.
• Account Activity: As you use the Platform — placing bets, making deposits via bKash or Nagad, claiming bonuses, or contacting support — jaya99 automatically records the associated transaction and interaction data.
• Verification Submissions: When jaya99 requests identity verification, you submit documents such as your National Identity Card (NID) or a utility bill. This data is processed solely for verification purposes.
• Cookies and Technical Tracking: jaya99 automatically collects technical data through cookies and server logs when you visit or use the Platform. See Section 7 for full details of cookie usage.
• Third-Party Payment Processors: When you transact via bKash, Nagad, Rocket, Upay, or card networks, those processors share transaction confirmation data with jaya99 to facilitate deposit and withdrawal processing.
• Fraud Prevention Services: jaya99 may receive data from fraud detection and identity verification partners to help verify player identities and detect suspicious activity on the Platform.

4 How We Use Your Data

jaya99 uses the personal data it collects for the following purposes:

• To create and maintain your jaya99 account and to verify your identity and age in accordance with our 18+ policy.
• To process deposits and withdrawals in BDT through your chosen payment method (bKash, Nagad, Rocket, Upay, or card) and to maintain accurate transaction records.
• To provide customer support and to resolve disputes, complaints, or technical issues related to your account or gameplay.
• To send account-related communications such as deposit confirmations, withdrawal notifications, security alerts, and changes to our Terms or this Privacy Policy.
• To monitor player behaviour for responsible gaming purposes — including tracking session frequency, bet sizes, and deposit patterns — and to intervene where signs of problem gambling are identified.
• To send promotional communications about jaya99 bonuses, tournaments, and new game releases, where you have not opted out of such communications.
• To detect, investigate, and prevent fraud, money laundering, account hacking, and other activities that violate our Terms and Conditions or applicable law.
• To improve Platform performance, fix technical issues, and analyse aggregate usage trends to enhance the overall jaya99 experience for players across Bangladesh.
• To comply with legal obligations, including responding to lawful requests from courts or regulatory authorities.

5 Legal Basis for Processing

jaya99 processes personal data under the following legal bases:

• Contractual Necessity: Processing of identity, contact, and financial data is necessary to perform the contract between jaya99 and the player — that is, to provide the betting and gaming services you have registered for.
• Consent: Where jaya99 processes data for marketing communications or non-essential cookies, it does so on the basis of your consent. You may withdraw consent at any time by contacting support.
• Legitimate Interests: jaya99 processes technical and behavioural data on the basis of its legitimate interests in maintaining Platform security, preventing fraud, and improving service quality — provided those interests are not overridden by your privacy rights.
• Legal Obligation: jaya99 may process and retain data where required to do so by applicable law, including obligations relating to anti-money laundering, age verification, and responses to lawful judicial or regulatory orders.

6 Data Sharing and Disclosure

jaya99 does not sell your personal data to third parties. jaya99 may share your data with the following categories of recipients, strictly for the purposes outlined in this Privacy Policy:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment partners receive the minimum transaction data necessary to process your deposits and withdrawals.
• Game Studio Providers: Third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and session data to facilitate game delivery and RNG certification audits. They do not receive your full identity data.
• Identity Verification Partners: Where jaya99 engages a third-party identity verification service to confirm your age or identity, your submitted documents are shared with that service under strict data processing agreements.
• Fraud Prevention Services: jaya99 may share technical and behavioural data with fraud detection services to identify and block suspicious activity on the Platform.
• Legal and Regulatory Authorities: jaya99 will disclose personal data to courts, law enforcement, or regulatory bodies where required to do so by applicable law or by a valid legal order, and only to the extent required.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of jaya99's operations, player data may be transferred to the successor entity, subject to the same privacy protections as described in this Policy.

All third-party recipients with whom jaya99 shares personal data are contractually required to handle that data in a manner consistent with this Privacy Policy and applicable data protection principles.

7 Cookies and Tracking Technologies

jaya99 uses cookies and similar tracking technologies to operate the Platform, maintain your login session, and gather analytics data. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as maintaining your authenticated session, remembering your language preference, and processing secure transactions. These cookies cannot be disabled without significantly impairing your ability to use jaya99.
• Performance and Analytics Cookies: These cookies collect anonymised information about how players use jaya99 — for example, which game categories are most visited and where technical errors occur. This data is used solely to improve Platform performance.
• Functional Cookies: These cookies remember your preferences and settings (such as display preferences and responsible gaming limits) to provide a more personalised experience on your next visit.

jaya99 does not use third-party advertising or retargeting cookies. You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the jaya99 Platform.

8 Data Retention

jaya99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Personal data associated with an active jaya99 account is retained for the lifetime of the account and for a period of five (5) years following permanent account closure.
• Transaction Records: Financial transaction data, including deposit and withdrawal records in BDT, is retained for a minimum of seven (7) years to comply with financial record-keeping obligations.
• Identity Verification Documents: Copies of identity documents submitted for verification are retained for five (5) years after account closure, unless a longer retention period is required by law.
• Support Communications: Customer support records, including chat transcripts and email correspondence, are retained for three (3) years from the date of the last interaction.
• Technical and Log Data: Server logs and IP address records are retained for twelve (12) months for security and fraud investigation purposes, after which they are anonymised or deleted.

Once the applicable retention period has expired, jaya99 will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual.

9 Data Security

jaya99 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jaya99 servers.
• Encrypted storage of sensitive personal and financial data on secure, access-controlled servers.
• Role-based access controls ensuring that only authorised jaya99 personnel can access personal data, and only to the extent required for their specific job function.
• Regular security audits and vulnerability assessments of the jaya99 Platform infrastructure.
• Secure deletion protocols for data that has reached the end of its retention period.

While jaya99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights or interests, jaya99 will notify affected players as soon as reasonably practicable and will take immediate steps to contain and remediate the breach.

10 Your Rights

As a jaya99 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact jaya99 at [email protected] with the subject line "Data Rights Request":

• Right of Access: You have the right to request a copy of all personal data that jaya99 holds about you.
• Right to Rectification: You have the right to request that jaya99 correct any inaccurate or incomplete personal data held about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jaya99's legal retention obligations.
• Right to Restrict Processing: You may request that jaya99 limit the processing of your data while a dispute about its accuracy or lawfulness is being resolved.
• Right to Data Portability: You may request that jaya99 provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to jaya99 demonstrating compelling legitimate grounds that override your rights.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

jaya99 will respond to all data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, with prior written notice to the requesting player.

11 Children's Privacy

jaya99 operates a strict 18+ policy. The Platform is not intended for use by any person under the age of 18, and jaya99 does not knowingly collect personal data from individuals under 18 years of age. If jaya99 discovers that it has inadvertently collected data from a minor, that data will be deleted immediately and the associated account will be permanently closed.

If you believe that a minor has registered an account with jaya99, please notify us immediately at [email protected]. jaya99 takes child protection obligations seriously and will investigate all such reports without delay. For adults aged 18 and above only.

12 Third-Party Links

The jaya99 Platform may, from time to time, contain references to game studios or payment service providers. jaya99 is not responsible for the privacy practices of any third-party websites or services. This Privacy Policy applies solely to data collected and processed by jaya99 through the jaya99 Platform. We encourage you to review the privacy policies of any third-party services you choose to use in connection with your jaya99 account.

13 Updates to This Privacy Policy

jaya99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When a material change is made, jaya99 will notify registered players via in-platform notification or by email to the address associated with their account, at least 7 days before the revised policy takes effect.

The "Last updated" date at the top of this document reflects the date on which the most recent version of this Privacy Policy became effective. Your continued use of the jaya99 Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to an updated Privacy Policy, you must cease using the Platform and may request the withdrawal of your account balance in accordance with the withdrawal procedures described in the jaya99 Terms & Conditions.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data jaya99 holds about you, please contact the jaya99 data protection team using the details below:

• Email: [email protected] — please use subject line "Privacy Request" or "Data Rights Request"
• Response Time: jaya99 aims to acknowledge all privacy enquiries within 48 hours (Bangladesh Standard Time, UTC+6) and to resolve them within 30 calendar days
• Support Hours: 24 hours a day, 7 days a week, including Bangladesh public holidays
• Live Chat: Available directly within the jaya99 Platform after login for urgent account-related privacy concerns

For information about responsible gaming tools and player protection features available on jaya99, please visit our Responsible Gaming page.